1. Information We Collect

At Akkel Sur Rent a Car we collect personal information necessary to provide our vehicle rental services. This information includes:

Identification data: Full name, ID number or passport, date of birth
Contact data: Email address, phone number, physical address
Driver's license information: License number, issue date, expiration date
Payment information: Credit card details (processed securely)
Rental information: Booking dates, vehicle preferences, special requests

2. How We Use Your Information

We use your personal information for the following purposes:

Process and manage your vehicle reservation
Verify your identity and driving credentials
Process payments and security deposits
Communicate with you about your reservation
Provide roadside assistance if needed
Comply with legal and regulatory requirements
Improve our services and customer experience

3. Information Sharing

We do not sell your personal information. We may share it with:

Insurance providers: To process insurance claims if necessary
Payment processors: To securely process transactions
Legal authorities: When required by law or to protect our rights
Service providers: Who help us operate our business under strict confidentiality agreements

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission (SSL/TLS)
Secure data storage
Limited access to personal information
Regular security reviews

5. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability

To exercise these rights, please contact us at mvelasquez72@hotmail.com

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

Remember your language preferences
Understand how you use our website
Improve our website functionality

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, rental records are kept for 5 years as required by Chilean law.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this privacy policy, please contact us:

Email: mvelasquez72@hotmail.com
Phone: +56 9 9224 7777
Address: Jorge Alessandri N° 582, Punta Arenas, Chile

Privacy Policy